Question 1

What is SIP Trunk?

Accepted Answer

SIP Trunk (Session Initiation protocol) is an IP based voice & video service which allow you to make and receive multiple calls through IP PBX over single physical link. It works on IP protocol, therefore it is highly reliable and scalable for enhancing business communication.

Question 2

Is SIP Trunk better than PRI?

Accepted Answer

SIP Trunk offers many advantages over PRI. A few of them are listed below: • Flexibility: With SIP Trunk, it is possible to have 10 to 5000 channels on a single link and you pay only for the active channels. On the other hand, PRI supports 30 channels only and upgrade is possible with the purchase of additional PRI cards with another 30 channels. • Manageability: Single Trunk or link helps to meet bulk voice requirements and provide quick response to the problem. In case of PRI, it is complex to manage multiple PRI cards. • Functionalities: SIP Trunk support voice and data over the same link, It can be used for voice, video and other collaboration applications. PRI is limited to voice communication. • Cost: For adding new channel(s), no additional PRI or installation is needed, so there is a substantial saving on CAPEX. Whereas in PRI additional card is required for every 30 channels.

Question 3

What are the key features of Jio SIP Trunk?

Accepted Answer

• Multiple DIDs: Provide fixed line number at every workstation. • Highly Scalable: Go up to 5,000 channels on a single link. • Fully Converged Core: Integrated HD voice and video service. • Telemarketing: 140XX numbers with outbound facility. • Interoperability with PBX: Supports most of the commonly available IP-PBXs in the market. • Call Type: Domestic and international call type configurable at trunk level. • Reliable: Resilient network and committed SLAs for high uptime. • Digital Self-Care: Simple and intuitive interface to manage service.

Question 4

What are the business advantage of Jio SIP Trunk?

Accepted Answer

There are many advantages of Jio SIP Trunk which can boost your business communication. • Simplified operations: Multipurpose communication facility on single link. • Scale as you grow: Flexibility of adding and deleting channel as when required. • No bill shocks: Fixed monthly billing for opted plans to enjoy unlimited domestic calling. • Optimize cost: Reduce cost of ownership as no additional cards required for upgrade.

Question 5

What are the bandwidth requirements per channel?

Accepted Answer

Bandwidth requirement depends on codec being used, for G.711 bandwidth required shall be 100 kbps per channel. For G.729/ G.722 WD codec bandwidth required shall be approximately 64 Kbps per channel.

Question 6

Which are the tested IP PBX models for interoperability with the SIP Trunk service?

Accepted Answer

IP PBX Models from Cisco, NEC (SC9300) & (SC9100), Matrix (Telecom IP PBX), Panasonic (NS300) & (KX-HTS824), Grand stream, Yeastar and Astek (Asterisk IP PBX) are compatible. Also, there is provision for further customization in case the customer has a specific requirement.     IPPBX tested for interoperability   Sr No IP PBX 1 Cisco (IP PBX) 2 NEC – SC9300 (IP PBX ) 3 NEC – SC9100 (IP PBX ) 4 Matrix Telecom IP PBX 5 Panasonic – NS300 (IP PBX) 6 Panasonic –KX-HTS824 (IP PBX) 7 Grandstream (IP PBX) 8 Yeastar (IP PBX) 9 Astek ( Asterisk ) (IP PBX)

Question 7

Can a Toll-Free Service terminate on SIP Trunk?

Accepted Answer

Yes, Toll-Free Service can be terminated on SIP Trunk.

Question 8

What kind of local loops support SIP Trunk service?

Accepted Answer

SIP Trunk can be delivered on Ethernet and GPON last mile; also it can be delivered on UBR in some instances based on interface clearance and link stability.

Question 9

Is SIP Trunk service available for telemarketing for 140 Series?

Accepted Answer

Yes, it is available, the Telemarketing registration certificate will be required from the customer to process the order.

Question 10

What is the series of Jio provided private IP to client IP-PBX ?

Accepted Answer

Jio provides a public non-routable IP pool, for example, 100.64.24.0/30 stack.

Question 11

Is DTMF signaling detail supported by Jio session border controller (SBC)?

Accepted Answer

Yes. It is supported on RFC 2833.

Question 12

How is SIP Trunk different from traditional telephone lines?

Accepted Answer

Traditional phone lines (PSTN) work like old-school dedicated pipes each call needs its own physical copper wire running from your building to the phone company, so if you want 10 people talking at once, you need 10 separate lines installed. A SIP Trunk replaces all of that with a virtual connection over the internet; Instead of physical wires, your voice gets converted into data packets and sent digitally and one single internet connection can carry many calls at the same time. This makes SIP Trunks much cheaper to set up, easier to scale up or down, and more flexible for businesses that grow or shrink.

Question 13

What is the difference between VoIP and SIP trunking?

Accepted Answer

VoIP (Voice over Internet Protocol)is a technology that turns your voice into digital data and sends it over the internet instead of through traditional phone lines. SIP Trunking is one particular way of implementing VoIP for businesses: it uses a signalling protocol called SIP to connect a company's internal phone system (like a PBX) to the public phone network over the internet. So every SIP Trunk uses VoIP technology, but not everything that uses VoIP is a SIP Trunk.

Question 14

How can I opt for SIP Trunk services?

Accepted Answer

You can register your interest by calling us at 1800 8899 555, filling a form on jio.com/business or writing to us at business@jio.com or get in touch with your assigned account manager.

Question 15

Where can I view CDRs to cross check billing details?

Accepted Answer

CDRs can be viewed and downloaded from self-care portal.

Question 16

What documentation is required to avail service?

Accepted Answer

Following is the list of documents required: 1. Duly Filled and signed Customer Application Form (CAF) Or (TAF) Tariff application form. 2. Proof of Identity (POI) of the Company. 3. Proof of Address (POA) of the Company. 4. 1 Photograph of Authorized Signatory. 5. Purchase Order with List of locations with address and contact duly signed and stamped. 6. Proof of Identity of Authorized Signatory. 7. Relationship document as MOA stating that the person is an Authorised Signatory. 8. All documents stamped with company seal & self-attested by Authorized Signatory.

Question 17

What documents can I submit as proof of the address of the organization?

Accepted Answer

Please click to view the documents that can be accepted as proof of address for the organization.

Question 18

What documents are required as proof of the identity of the organization?

Accepted Answer

Please click to view the documents that can be accepted as proof of identity for the organization.

Question 19

What documents are accepted as proof of authorization for authorized signatory of the organisation?

Accepted Answer

Listed below are the documents accepted as proof of authorization for authorized signatory of the organization: Sr. NoType of Document (Proof of Authorization for Authorized Signatory of the Organization) 1 Memorandum of Association 2 Power of Attorney (along with linkage proof) 3 Board Resolution with letter of authority on organization’s letter head Signed by Company Secretary 4 Board Resolution with letter of authority on organization’s letter head (along with linkage proof if signed by any person other than CS) 5 Certificate from Bank certifying the person as Authorized Signatory 6 Proprietorship Deed 7 Partnership Deed 8 GST certificate having name/designation of the Authorized Signatory 9 Any document issued by Government authorities establishing the authorization of AS e.g. Shop & Establishment Certificate, Labour Certificate, EXIM Certificate 10 Self-Authorisation on Govt letterhead

Question 20

What is the difference between the billing address and the installation address?

Accepted Answer

The billing address is the one on which you would receive the physical bills. The installation address is the location where service is being offered or initiated.

Question 21

Where to raise a query or seeking assistance?

Accepted Answer

You can login to the Self-Care portal and mange your service from there. In case your issues are not resolved, you may call on 1800 8899 444 or write an email at businesscare@jio.com to customer support.

Question 22

I am unable to open or properly view JioBusiness website?

Accepted Answer

Kindly clear your browser history and try again. For better user experience please, check if you are using these browser versions i.e. Chrome 1.0 or higher and Internet explorer 7 or higher.

Question 23

What is the billing cycle for the available plans?

Accepted Answer

A monthly billing cycle is available for the plans opted.

Question 24

What is SIP Trunk?

Accepted Answer

SIP Trunk (Session Initiation protocol) is an IP based voice & video service which allow you to make and receive multiple calls through IP PBX over single physical link. It works on IP protocol, therefore it is highly reliable and scalable for enhancing business communication.

Question 25

Is SIP Trunk better than PRI?

Accepted Answer

SIP Trunk offers many advantages over PRI. A few of them are listed below: • Flexibility: With SIP Trunk, it is possible to have 10 to 5000 channels on a single link and you pay only for the active channels. On the other hand, PRI supports 30 channels only and upgrade is possible with the purchase of additional PRI cards with another 30 channels. • Manageability: Single Trunk or link helps to meet bulk voice requirements and provide quick response to the problem. In case of PRI, it is complex to manage multiple PRI cards. • Functionalities: SIP Trunk support voice and data over the same link, It can be used for voice, video and other collaboration applications. PRI is limited to voice communication. • Cost: For adding new channel(s), no additional PRI or installation is needed, so there is a substantial saving on CAPEX. Whereas in PRI additional card is required for every 30 channels.

Question 26

What are the key features of Jio SIP Trunk?

Accepted Answer

• Multiple DIDs: Provide fixed line number at every workstation. • Highly Scalable: Go up to 5,000 channels on a single link. • Fully Converged Core: Integrated HD voice and video service. • Telemarketing: 140XX numbers with outbound facility. • Interoperability with PBX: Supports most of the commonly available IP-PBXs in the market. • Call Type: Domestic and international call type configurable at trunk level. • Reliable: Resilient network and committed SLAs for high uptime. • Digital Self-Care: Simple and intuitive interface to manage service.

Question 27

What are the business advantage of Jio SIP Trunk?

Accepted Answer

There are many advantages of Jio SIP Trunk which can boost your business communication. • Simplified operations: Multipurpose communication facility on single link. • Scale as you grow: Flexibility of adding and deleting channel as when required. • No bill shocks: Fixed monthly billing for opted plans to enjoy unlimited domestic calling. • Optimize cost: Reduce cost of ownership as no additional cards required for upgrade.

Question 28

What are the bandwidth requirements per channel?

Accepted Answer

Bandwidth requirement depends on codec being used, for G.711 bandwidth required shall be 100 kbps per channel. For G.729/ G.722 WD codec bandwidth required shall be approximately 64 Kbps per channel.

Question 29

Which are the tested IP PBX models for interoperability with the SIP Trunk service?

Accepted Answer

IP PBX Models from Cisco, NEC (SC9300) & (SC9100), Matrix (Telecom IP PBX), Panasonic (NS300) & (KX-HTS824), Grand stream, Yeastar and Astek (Asterisk IP PBX) are compatible. Also, there is provision for further customization in case the customer has a specific requirement.     IPPBX tested for interoperability   Sr No IP PBX 1 Cisco (IP PBX) 2 NEC – SC9300 (IP PBX ) 3 NEC – SC9100 (IP PBX ) 4 Matrix Telecom IP PBX 5 Panasonic – NS300 (IP PBX) 6 Panasonic –KX-HTS824 (IP PBX) 7 Grandstream (IP PBX) 8 Yeastar (IP PBX) 9 Astek ( Asterisk ) (IP PBX)

Question 30

Can a Toll-Free Service terminate on SIP Trunk?

Accepted Answer

Yes, Toll-Free Service can be terminated on SIP Trunk.

Question 31

What kind of local loops support SIP Trunk service?

Accepted Answer

SIP Trunk can be delivered on Ethernet and GPON last mile; also it can be delivered on UBR in some instances based on interface clearance and link stability.

Question 32

Is SIP Trunk service available for telemarketing for 140 Series?

Accepted Answer

Yes, it is available, the Telemarketing registration certificate will be required from the customer to process the order.

Question 33

What is the series of Jio provided private IP to client IP-PBX ?

Accepted Answer

Jio provides a public non-routable IP pool, for example, 100.64.24.0/30 stack.

Question 34

Is DTMF signaling detail supported by Jio session border controller (SBC)?

Accepted Answer

Yes. It is supported on RFC 2833.

Question 35

How is SIP Trunk different from traditional telephone lines?

Accepted Answer

Traditional phone lines (PSTN) work like old-school dedicated pipes each call needs its own physical copper wire running from your building to the phone company, so if you want 10 people talking at once, you need 10 separate lines installed. A SIP Trunk replaces all of that with a virtual connection over the internet; Instead of physical wires, your voice gets converted into data packets and sent digitally and one single internet connection can carry many calls at the same time. This makes SIP Trunks much cheaper to set up, easier to scale up or down, and more flexible for businesses that grow or shrink.

Question 36

What is the difference between VoIP and SIP trunking?

Accepted Answer

VoIP (Voice over Internet Protocol)is a technology that turns your voice into digital data and sends it over the internet instead of through traditional phone lines. SIP Trunking is one particular way of implementing VoIP for businesses: it uses a signalling protocol called SIP to connect a company's internal phone system (like a PBX) to the public phone network over the internet. So every SIP Trunk uses VoIP technology, but not everything that uses VoIP is a SIP Trunk.

Question 37

How can I opt for SIP Trunk services?

Accepted Answer

You can register your interest by calling us at 1800 8899 555, filling a form on jio.com/business or writing to us at business@jio.com or get in touch with your assigned account manager.

Question 38

Where can I view CDRs to cross check billing details?

Accepted Answer

CDRs can be viewed and downloaded from self-care portal.

Question 39

What documentation is required to avail service?

Accepted Answer

Following is the list of documents required: 1. Duly Filled and signed Customer Application Form (CAF) Or (TAF) Tariff application form. 2. Proof of Identity (POI) of the Company. 3. Proof of Address (POA) of the Company. 4. 1 Photograph of Authorized Signatory. 5. Purchase Order with List of locations with address and contact duly signed and stamped. 6. Proof of Identity of Authorized Signatory. 7. Relationship document as MOA stating that the person is an Authorised Signatory. 8. All documents stamped with company seal & self-attested by Authorized Signatory.

Question 40

What documents can I submit as proof of the address of the organization?

Accepted Answer

Please click to view the documents that can be accepted as proof of address for the organization.

Question 41

What documents are required as proof of the identity of the organization?

Accepted Answer

Please click to view the documents that can be accepted as proof of identity for the organization.

Question 42

What documents are accepted as proof of authorization for authorized signatory of the organisation?

Accepted Answer

Listed below are the documents accepted as proof of authorization for authorized signatory of the organization: Sr. NoType of Document (Proof of Authorization for Authorized Signatory of the Organization) 1 Memorandum of Association 2 Power of Attorney (along with linkage proof) 3 Board Resolution with letter of authority on organization’s letter head Signed by Company Secretary 4 Board Resolution with letter of authority on organization’s letter head (along with linkage proof if signed by any person other than CS) 5 Certificate from Bank certifying the person as Authorized Signatory 6 Proprietorship Deed 7 Partnership Deed 8 GST certificate having name/designation of the Authorized Signatory 9 Any document issued by Government authorities establishing the authorization of AS e.g. Shop & Establishment Certificate, Labour Certificate, EXIM Certificate 10 Self-Authorisation on Govt letterhead

Question 43

What is the difference between the billing address and the installation address?

Accepted Answer

The billing address is the one on which you would receive the physical bills. The installation address is the location where service is being offered or initiated.

Question 44

Where to raise a query or seeking assistance?

Accepted Answer

You can login to the Self-Care portal and mange your service from there. In case your issues are not resolved, you may call on 1800 8899 444 or write an email at businesscare@jio.com to customer support.

Question 45

I am unable to open or properly view JioBusiness website?

Accepted Answer

Kindly clear your browser history and try again. For better user experience please, check if you are using these browser versions i.e. Chrome 1.0 or higher and Internet explorer 7 or higher.

Question 46

What is the billing cycle for the available plans?

Accepted Answer

A monthly billing cycle is available for the plans opted.

SIP Trunk

SIP Trunk

SIP Trunk Service with IP-Based Connectivity for Voice Communication

SIP Trunk Service with IP-Based Connectivity for Voice Communication

What you get with SIP Trunk

What you get with SIP Trunk

Jio Advantage

Jio Advantage

Resources

India's leading conferencing provider reaches a billion users

Jio's MPLS enabled Sagar Cement's transformation

Footwear manufacturer improves communication efficiency

Resources

India's leading conferencing provider reaches a billion users

Jio's MPLS enabled Sagar Cement's transformation

Footwear manufacturer improves communication efficiency

Want a callback?

Still have questions?

What is SIP Trunk?

Is SIP Trunk better than PRI?

What are the key features of Jio SIP Trunk?

What are the business advantage of Jio SIP Trunk?

What are the bandwidth requirements per channel?

Still have questions?

What is SIP Trunk?

Is SIP Trunk better than PRI?

What are the key features of Jio SIP Trunk?

What are the business advantage of Jio SIP Trunk?

What are the bandwidth requirements per channel?

You might also like to explore

You might also like to explore

Tell us about your visit

SIP Trunk | Cloud Call Centre Solutions

SIP Trunk Service with IP-Based Connectivity for Voice Communication

SIP Trunk Service with IP-Based Connectivity for Voice Communication

What you get with SIP Trunk

What you get with SIP Trunk

Jio Advantage

Jio Advantage

Resources

India's leading conferencing provider reaches a billion users

Jio's MPLS enabled Sagar Cement's transformation

Footwear manufacturer improves communication efficiency

Resources

India's leading conferencing provider reaches a billion users

Jio's MPLS enabled Sagar Cement's transformation

Footwear manufacturer improves communication efficiency

Want a callback?

Still have questions?

What is SIP Trunk?

Is SIP Trunk better than PRI?

What are the key features of Jio SIP Trunk?

What are the business advantage of Jio SIP Trunk?

What are the bandwidth requirements per channel?

Still have questions?

What is SIP Trunk?

Is SIP Trunk better than PRI?

What are the key features of Jio SIP Trunk?

What are the business advantage of Jio SIP Trunk?

What are the bandwidth requirements per channel?

You might also like to explore

You might also like to explore

Tell us about your visit

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